CaseBuddy

Terms and Conditions

Last updated on 8 May 2026

Welcome to CaseBuddy! These terms apply to your use of our website www.casebuddy.org (Website) and any of our products or services available on our Website, such as our content subscription (Subscription) and coaching services (Coaching), together the ‘Services’.

Your Key Information

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after ordering services online, in some cases, you can change your mind and get a full refund (Cooling-Off Period). Please note the Cooling-Off Period does not apply to our Subscription which contains digital download products.

The Consumer Rights Act 2015 (applicable in the United Kingdom) requires that all our services are as described, fit for purpose and of satisfactory quality and so nothing in these terms affects statutory rights.

This is a summary of some of your key rights in the United Kingdom. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.

The information above summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

If you have any questions about this contract or any orders you have placed, please contact us by sending an email to: support@casebuddy.org

Reading These Terms

We are Renasco Ltd, a company registered in England and Wales with Company Number 16756560 and our registered office at 27 San Luis Drive, Chafford Hundred, Grays, RM16 6LP. In these terms, we also refer to ourselves as “CaseBuddy”, “our”, “we”, or “us”. And you are "you".

To make it easier for you to understand the terms on which we provide, and you use, our Website and Services, we’ve tried to keep this agreement (terms) as simple as possible by using plain English.

We’ve also used a few other capitalised words and phrases as shorthand to refer to recurring concepts. Each of these are defined in bold and in brackets after the concepts are first mentioned.

Accepting These Terms and Conditions

Before you sign up for an account on our Website, enter into the Subscription or order Services, please carefully read these terms. If you don’t agree to these terms, please don’t use our Website or Services. By clicking “accept” when you create an account, or otherwise proceed to engage with our Services, you agree to be bound by these terms.

Services

Accounts

To use our services, you will need to create an account (Account) and pay the Fees (as defined in clause 6(a)(i)).

You warrant that any information you provide when making your Account is accurate.

By creating an Account, paying the Fees or otherwise accessing our Services you represent and warrant that:

You must not give access to your Account to any other person.

You are responsible for managing your Account and ensuring that you only access and engage with the Online Course in an appropriate manner.

Ordering Services and This Contract

Ordering Services constitutes your acceptance to enter into a contract with us under these terms, where we will provide you with the Services you have ordered in exchange for your payment of the total Fees listed upon checkout.

These terms are not agreed between you and us until we have approved your payment of the Fees and you receive an email from us confirming payment has been accepted.

Our Content

Our Services are designed to teach you about job application and interviewing skills, and may have particular topics or themes.

We will endeavour to ensure that the Services provided will be substantially the same as described on our Website.

Coaching Services

We may offer 1:1 Coaching Services on our Website.

Coaching services shall take place via video-conference (Sessions).

Session availability shall be notified to you.

(Session Platform Issues) Any issues with the video conferencing software should be directed to the third-party provider (Session Platform) to troubleshoot the issue. We will not be liable for any loss or damage suffered as a result of or in connection with issues on the Session Platform.

(No Recording Sessions) You must not make any audio or video recording of any part of any the Sessions, unless otherwise agreed by us in writing.

You must be respectful and appropriate at all times during a Session.

If a set number of Sessions have been purchased, it is up to you to book in (at the available times) and attend such Sessions. If you do not use your Sessions during any time we have specified for those Sessions to be valid, you will forfeit those included Sessions.

If you miss a Session, we are not required to provide a make-up or replacement Session for you and that Session shall be forfeited. Equally, if you are late to a Session, the Session will conclude at the agreed time and no additional time will be provided.

Subscription

When you sign up for our Subscription, your Subscription will be valid from the date you sign up until these Terms are terminated (Subscription Term).

Once we have received payment of the Fees you will be granted access to the Subscription under a limited licence to use the materials and other benefits included in the Subscription (as set out on our Website) for your own personal, non-commercial purposes during the Subscription Term.

The Subscription may include written informational or instructional content, questionnaires, guides, interactive exercises and pre-recorded videos, to be viewed online through your Account and not downloaded, reproduced or republished by you in any way except as permitted under these terms or on the Website.

We will only revoke your licence and terminate your Account if we suspect, for any reason, in our sole discretion, that you are misusing the licence, for example by distributing Our IP to other people or giving access to your Account to other people, you are making commercial use of or infringing our intellectual property rights in Our IP, or if you do not comply with these terms. In the event your license is revoked, and your Account is terminated, you will not be entitled to a refund of the Fees.

Cancellations

Your Right to Cancel

Consumers have the right to cancel services purchased online within 14 days, provided the services have not yet been provided. Our Subscription includes immediate access to digital download products and therefore the right to cancel does not apply to the Subscription.

For our Coaching services, you may cancel the Coaching within 14 days of paying for the Coaching, however any Coaching services which have been provided shall be payable.

This does not affect the rights you have if our services are faulty. A summary of these rights is provided at the top of this page.

Nature of the SERVICES & Faulty services

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill.

We are under a legal duty to supply you with services that are in conformity with this contract.

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

If the services we have provided to you are faulty, please contact us using the contact details at the top of this page.

Community and Direct Messaging

As part of Subscription you may be able to join an online community and communicate directly with other users of the Website (Community).

You must conduct yourself in a respectful and professional manner when using the Community.

Any form of harassment, discrimination, or inappropriate behaviour is strictly prohibited.

You must not post any content, or make any comments or remarks including but not limited to sending any messages that are unlawful, defamatory, or infringes on the rights of any third party in the Community.

The Community is intended for discussion purposes related to the relevant Services only, and must not be used for illegal purposes, to market your business, or bring CaseBuddy into disrepute.

You are solely responsible for any content you post or communicate as part of your participation in the Community.

We reserve the right to remove you from the Community in our sole discretion.

Any violation of this clause may result in suspension or removal from the Community or Subscription without refund.

You must respect the privacy of others and not share personal information of other participants without consent.

Use of AI

Our Services may include prompts for use with AI or LLM (AI).

Using AI tools comes with risks, as they may not be accurate. We are not responsible for any errors or inaccuracies of the AI including any AI features as part of our Services. You should verify all AI-generated content before relying on it.

Payment

Fees Generally

All Fees are:

(Currency) We may indicate an estimate of the Fees in your local currency based on an approximate exchange rate, however all Fees shall be payable in Pounds Sterling and any fluctuations in the exchange rate, or fees you incur in respect of currency exchange, shall be your responsibility.

(Payment obligations) You must pay the Fees in full upfront.

(VAT) Unless otherwise indicated, amounts stated on the Website exclude VAT. In relation to any VAT payable for a taxable supply by us, you must pay the VAT subject to us providing a tax invoice to you.

(Online payment partner) We may use third-party payment providers such as Stripe (Payment Providers) to collect payments. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider accessible:

Stripe’s consumer terms are here: https://stripe.com/gb/legal/consumer.

To the maximum extent permitted by law, we will not be liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(Pricing errors) In the event that we discover an error or inaccuracy in the Fees paid by you, we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing the Services at the correct Fees or cancelling your order. If you choose to cancel your order and the Fees have already been debited, the full amount will be credited back to your original method of payment.

Subscription Fees

You must pay subscription fees to us in the amounts specified on the Website or as otherwise agreed in writing (Subscription Fees).

All Subscription Fees must be paid in advance and are non-refundable for change of mind.

Unless otherwise agreed in writing, the Subscription Fees are due and payable on a recurring monthly or annual basis depending on the Subscription type you chose.

Your Subscription will continue to renew on an automatic indefinite basis unless you notify us that you wish to cancel in accordance with these terms.

While your Subscription is maintained, your Subscription Fees will continue to be debited from the payment method you nominated when you registered for an Account.

By signing up for the Subscription, you acknowledge and agree that there is a Subscription element which has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to your cancellation of your Subscription.

We may, from time to time, change our Subscription Fees and provide you with 10 Business Days’ notice prior to the changes. During this time, you have the opportunity to cancel your Subscription with us.

We reserve the right to suspend all or part of your Account and Subscription indefinitely if you fail to pay any Subscription Fees in accordance with this clause 4.7.

VOUCHERS and Discount Codes

We may provide promotional offers and codes offering a discount on our Services (Voucher). To use a Voucher, you will need to enter its code at checkout.

A Voucher may not be applied retrospectively. Vouchers are non-transferrable and cannot be redeemed for cash or credit. Additional terms or conditions may apply and these will be set out on the Voucher.

Disclaimer

While our Services and any content on our Website have been prepared with every effort to help you with job applications, the information provided is general in nature.

Our Services and content do not always take into account your personal circumstances or specific goals. All information provided as part of our Subscription is not intended to be professional advice of any kind and should not be relied on as such.

Many factors will be important in determining whether you achieve any actual results and there is no guarantee that you will be able to achieve any particular goals (whether communicated to us or not) within any timeframe or at all.

You should obtain appropriate financial, legal and other professional advice before relying on the information provided during our Services.

We make no representation or guarantee that our Services will be useful or relevant to you or that by applying any ideas, recommendations, methods or techniques in the Services you will achieve any particular outcomes. We are not responsible for any of your actions, decisions or choices. Any methods and techniques implemented by you in relation to your job search, applications, interviews or otherwise are done so at your own risk.

Collection Notice and Privacy

We may collect personal information about you in the course of providing you with our Online Course, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy.

Our Privacy Policy contains more information about how we use, disclose and store your information and details how you can access and correct your personal information.

By agreeing to these Terms, you agree to be bound by the clauses outlined in our Privacy Policy.

Intellectual Property

Our IP

Intellectual Property Rights in the Online Course and our Services and any other related information or materials (materials) are owned or licensed by us. Except as permitted under applicable laws, no part of the material can be reproduced, adapted, distributed, displayed, transmitted or otherwise exploited for any commercial purposes without our express written consent.

You will not under these terms acquire Intellectual Property Rights in any of Our IP.

Definitions

For the purposes of this clause 10:

“Our IP” means all materials owned or licensed by us and any Intellectual Property Rights attaching to those materials.

“Intellectual Property Rights” means any and all present and future intellectual and industrial property rights throughout the world (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, semiconductor and circuit layout rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this agreement.

Publishing Photos Online or on Social Media

Subject to your agreement of non-disparagement of us and the Online Course, you may publish general information about what you have learnt from the Online Course, online or on social media (or both), provided such information is general in nature and does not cover any of the actual content or information covered in the Online Course. We ask that you please provide accreditation to us by reference or hashtag if you make such a publication. We reserve the right to require you to remove any such publications or remove any accreditation to us.

Data Security

While we will use our best efforts to ensure that your information, data or other electronic materials (Data) that is being backed-up or stored as part of the Online Course will be stored securely, we will not be liable for any unauthorised use, destruction, loss, damage or alteration to the Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.

Third Party Services, Content, Terms and Websites

Third Party Goods and Services

To provide you with our Services, we may use goods or services provided third parties (including third party platforms) who have their own terms and conditions and policies (Third Party Terms).

Provided we have notified you or given you a copy of the Third Party Terms, you agree to the Third Party Terms that apply to your use of our Services.

To the maximum extent permitted under applicable law and our agreements with any applicable third parties, we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

You have the right to reject any Third Party Terms but if you do, we may not be able to provide you with our Services.

Third Party Content

Our Website may contain text, images, data and other content provided by a third party and displayed in the information provided through our Website (Third Party Content). We accept no responsibility for Third Party Content and make no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.

Links to Other Websites

Our Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.

Security

We do not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.

Reporting Misuse

If you become aware of misuse of the Website or Our IP by any person, any errors in the material in the Subscription content or any difficulty in accessing or using the Website please contact us immediately using the contact details or form provided on our Website.

Service Limitations

While we will use our best endeavours to ensure the Website is working for its intended purpose, you acknowledge and agree that from time to time, you may encounter the following issues:

Notices

A notice or other communication to a party under these terms must be:

Unless the party sending the notice knows or reasonably ought to suspect that the email was not delivered to the other party’s Email Address, notice will be taken to be given:

Liability

Nothing in these Terms shall exclude or limit a party’s liability for fraud or intentional unlawful conduct by a party, or death or personal injury resulting from a party’s negligence.

To the maximum extent permitted by applicable law, we limit all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to CaseBuddy, the Website, the Online Course, these Terms or any other goods or services provided by us to the value of the Fees (if any) paid to CaseBuddy. If no Fee has been paid, liability is excluded to the maximum extent permitted by applicable law.

All express or implied representations and warranties in relation to CaseBuddy, the Website, the Online Course, these Terms or any other goods or services provided by us are, to the maximum extent permitted by applicable law, excluded.

(Indemnity) You indemnify us and our employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:

(Consequential loss) To the maximum extent permitted by law, under no circumstances will we be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with CaseBuddy, the Website, these Terms or any other goods or services provided by us (except to the extent this liability cannot be excluded under applicable law.

To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these Terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.

Dispute Resolution

A party claiming that a dispute has arisen under or in connection with this agreement must not commence court proceedings arising from or relating to the dispute, other than a claim for urgent interlocutory relief, unless that party has complied with the requirements of this clause.

A party that requires resolution of a dispute which arises under or in connection with this agreement must give the other party or parties to the dispute written notice containing reasonable details of the dispute and requiring its resolution under this clause.

Once the dispute notice has been given, each party to the dispute must then use its best efforts to resolve the dispute in good faith. If the dispute is not resolved within a period of 14 days (or such other period as agreed by the parties in writing) after the date of the notice, any party to the dispute may take legal proceedings to resolve the dispute.

Termination

Cancelling Your Subscription or Services

You may cancel your Subscription using the functionality on our Website. Your Subscription will end at the end of your then-current Subscription Term. No refunds shall be payable for early cancellation.

For our Coaching services, you may cancel during the cooling off period pursuant to clause 5.1(b). After this time, we do not offer any refunds for cancelled Coaching services.

Termination for Breach

Either party may terminate this agreement immediately by written notice if there has been a Breach of this agreement.

A “Breach” of this agreement means:

Effect of Termination

Upon termination of this agreement:

General

Governing Law and Jurisdiction

These Terms are governed by the law applying in England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with these Terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

Third Party Rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

Waiver

No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

Severance

Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.

Joint and Several Liability

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

Assignment

You cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party. We can assign the rights or novate these terms in whole or part without your consent, on notice which may be communicated electronically on the website or by email.

Costs

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.

Entire Agreement

These terms embody the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of these terms.

Interpretation